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<p class="MsoNormal"><span lang="EN-US">Dear All,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">this is to inform you that due to Professor Cianetti last minute commitment,
<b>today’s class of One Customer Experience will start at 16.30 CET</b> and will end at 20.00 CET. For this reason, tomorrow’s class will start at 14.30 CET. Please find below the tentative schedule for tomorrow:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">14:30 – 15:45 working sessions divided in 4 groups<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">15:45 – 16:00 Break<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">16:00 – 18:00 presentation and discussion 20 minutes each. Each member must take part on the presentation. At the end of the presentation 5 minutes of Q&A from the Professor and from the classroom<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We apologize for the very short notice.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Best regards,<o:p></o:p></span></p>
<p class="MsoNormal">Elena<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"ArialMT",serif;mso-fareast-language:IT"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:Gotham;color:#A4A4A4;mso-fareast-language:IT">__________________________________________________</span></b><span style="font-size:7.0pt;font-family:Gotham;color:#A4A4A4;mso-fareast-language:IT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#EF1412;mso-fareast-language:IT"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#F52E13;mso-fareast-language:IT">ELENA SPIGA</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#F52E13;mso-fareast-language:IT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#424448;mso-fareast-language:IT">Program Manager – International Office<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#424448;mso-fareast-language:IT">+39 051 2090122<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#F52E13;mso-fareast-language:IT"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#F52E13;mso-fareast-language:IT">BOLOGNA BUSINESS SCHOOL</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#F52E13;mso-fareast-language:IT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#424448;mso-fareast-language:IT">Via degli Scalini 18 - 40136 Bologna BO<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#094FD1;mso-fareast-language:IT"><a href="http://www.bbs.unibo.it/"><span style="color:#0563C1">http://www.bbs.unibo.it</span></a></span></u><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#535353;mso-fareast-language:IT"> </span><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#094FD1;mso-fareast-language:IT"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:Gotham;color:#A4A4A4;mso-fareast-language:IT">__________________________________________________</span></b><span style="font-size:7.0pt;font-family:Gotham;color:#A4A4A4;mso-fareast-language:IT"><o:p></o:p></span></p>
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